Repeated Complaints
📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF🔁 Repeat Complainants (3 callers with 3+ complaints)
CSVSame mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.
| Mobile | Count | Name(s) | Address (Street) | Depot | Nature of Complaint |
|---|---|---|---|---|---|
| 9840174501 | 10 | Ramamurthy | Periyar Pathai | 109 | Sewer Main Block |
| 9566213985 | 7 | P.K. GANESAN | Periyar Pathai | 109 | Sewer Main Block |
| 9840827238 | 4 | premanandhan / premanath | Periyar Pathai | 109 | Sewer Main Block |
📍 Same Issue · Same Street (2 chronic combinations, 5+ repeats)
CSVStreet + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.
| Count | Category | Street | Depot |
|---|---|---|---|
| 32 | Sewer Main Block | Periyar Pathai | 109 |
| 7 | Water Pollution | Periyar Pathai | 109 |
⏱ Recurrence — Same Issue · Same Street
PDFHow fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.
| Category | Street | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| Sewer Main Block | Periyar Pathai | 109 | 32 | 15.6d | 1.99 |
| Water Pollution | Periyar Pathai | 109 | 7 | 82.6d | 0.42 |
⏱ Recurrence — Repeat Complainants
PDFHow often the same caller comes back. Avg gap = mean days between that caller’s complaints.
| Mobile | Name | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| 9840174501 | Ramamurthy | 109 | 10 | 35.1d | 0.95 |
| 9566213985 | P.K. GANESAN | 109 | 7 | 25.4d | 1.38 |
| 9840827238 | premanandhan / premana | 109 | 4 | 44.2d | 0.9 |
| Category | Total | Streets | Complainants | Spread |
|---|---|---|---|---|
| Sewer Main Block | 32 | 1 | 14 | |
| Water Pollution | 7 | 1 | 6 | |
| No Water Supply | 3 | 1 | 3 | |
| Sewer - House Block | 2 | 1 | 2 | |
| Sewer Machine Hole Open (or) Broken | 2 | 1 | 1 | |
| Others | 1 | 1 | 1 | |
| Water Leakage in Service Line / Main Line | 1 | 1 | 1 |