Repeated Complaints
📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF🔁 Repeat Complainants (6 callers with 3+ complaints)
CSVSame mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.
| Mobile | Count | Name(s) | Address (Street) | Depot | Nature of Complaint |
|---|---|---|---|---|---|
| 9444981451 | 23 | JAGADESWARI | Kumarappa Street | 113 | Sewer - House Block, Sewer Main Block |
| 9840726265 | 7 | V VENKATACHALAM | Kumarappa Street | 113 | Sewer - House Block |
| 7780517973 | 4 | BERNARD | Kumarappa Street | 113 | Sewer Main Block |
| 9597811847 | 4 | Kannan / Shobana | Kumarappa Street | 113 | Sewer Machine Hole Open (or) Broken, Sewer Main Block |
| 9381339089 | 3 | N S ANNANDHAN | Kumarappa Street | 113 | Sewer Main Block |
| 9840088025 | 3 | Ramadurai | Kumarappa Street | 113 | Sewer Main Block |
📍 Same Issue · Same Street (3 chronic combinations, 5+ repeats)
CSVStreet + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.
| Count | Category | Street | Depot |
|---|---|---|---|
| 45 | Sewer Main Block | Kumarappa Street | 113 |
| 10 | Sewer - House Block | Kumarappa Street | 113 |
| 5 | No Water Supply | Kumarappa Street | 113 |
⏱ Recurrence — Same Issue · Same Street
PDFHow fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.
| Category | Street | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| Sewer Main Block | Kumarappa Street | 113 | 45 | 12.4d | 2.48 |
| Sewer - House Block | Kumarappa Street | 113 | 10 | 54.7d | 0.61 |
| No Water Supply | Kumarappa Street | 113 | 5 | 82.1d | 0.46 |
⏱ Recurrence — Repeat Complainants
PDFHow often the same caller comes back. Avg gap = mean days between that caller’s complaints.
| Mobile | Name | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| 9444981451 | JAGADESWARI | 113 | 23 | 22d | 1.43 |
| 9840726265 | V VENKATACHALAM | 113 | 7 | 82d | 0.43 |
| 7780517973 | BERNARD | 113 | 4 | 35.4d | 1.13 |
| 9597811847 | Kannan / Shobana | 113 | 4 | 52.6d | 0.76 |
| 9381339089 | N S ANNANDHAN | 113 | 3 | 40.8d | 1.1 |
| 9840088025 | Ramadurai | 113 | 3 | 137.1d | 0.33 |
| Category | Total | Streets | Complainants | Spread |
|---|---|---|---|---|
| Sewer Main Block | 45 | 1 | 14 | |
| Sewer - House Block | 10 | 1 | 4 | |
| No Water Supply | 5 | 1 | 5 | |
| Hand Pump Repair | 2 | 1 | 2 | |
| Others | 2 | 1 | 2 | |
| Sewer Machine Hole Open (or) Broken | 2 | 1 | 2 |