Repeated Complaints
📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF🔁 Repeat Complainants (4 callers with 3+ complaints)
CSVSame mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.
| Mobile | Count | Name(s) | Address (Street) | Depot | Nature of Complaint |
|---|---|---|---|---|---|
| 9840057208 | 12 | K Swaminathan | Bells Road | 114 | Sewer - House Block, Sewer Main Block |
| 9841650069 | 10 | Anas / Mohamed Yousuf Anas | Bells Road | 114 | Sewer Main Block |
| 9710472728 | 4 | S MAHADEVI & 5 OTHERS | Bells Road | 114 | Sewer - House Block, Sewer Main Block |
| 9941281419 | 4 | Nambiyar / Rajalakshmi | Bells Road | 114 | Sewer - House Block, Sewer Main Block |
📍 Same Issue · Same Street (2 chronic combinations, 5+ repeats)
CSVStreet + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.
| Count | Category | Street | Depot |
|---|---|---|---|
| 31 | Sewer Main Block | Bells Road | 114 |
| 7 | Sewer - House Block | Bells Road | 114 |
⏱ Recurrence — Same Issue · Same Street
PDFHow fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.
| Category | Street | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| Sewer Main Block | Bells Road | 114 | 31 | 16.6d | 1.86 |
| Sewer - House Block | Bells Road | 114 | 7 | 60.5d | 0.58 |
⏱ Recurrence — Repeat Complainants
PDFHow often the same caller comes back. Avg gap = mean days between that caller’s complaints.
| Mobile | Name | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| 9840057208 | K Swaminathan | 114 | 12 | 45.9d | 0.71 |
| 9841650069 | Anas / Mohamed Yousuf | 114 | 10 | 47d | 0.71 |
| 9710472728 | S MAHADEVI & 5 OTHERS | 114 | 4 | 101.4d | 0.39 |
| 9941281419 | Nambiyar / Rajalakshmi | 114 | 4 | 90.7d | 0.44 |
| Category | Total | Streets | Complainants | Spread |
|---|---|---|---|---|
| Sewer Main Block | 31 | 1 | 11 | |
| Sewer - House Block | 7 | 1 | 3 | |
| Sewer Machine Hole Open (or) Broken | 1 | 1 | 1 | |
| Street Tank Supply Not Made | 1 | 1 | 1 |