Repeated Complaints
📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF🔁 Repeat Complainants (4 callers with 3+ complaints)
CSVSame mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.
| Mobile | Count | Name(s) | Address (Street) | Depot | Nature of Complaint |
|---|---|---|---|---|---|
| 8148104276 | 5 | Murugan | Bala Muthu Krishnan Street | 113 | Sewer Main Block, Water Leakage in Service Line / Main Line |
| 8144420703 | 3 | Harish R | Bala Muthu Krishnan Street | 113 | No Water Supply |
| 9840089973 | 3 | N MUTHULAKSHMI | Bala Muthu Krishnan Street | 113 | No Water Supply, Sewer - House Block |
| 9962292321 | 3 | Chandra prakash | Bala Muthu Krishnan Street | 113 | Sewer Main Block |
📍 Same Issue · Same Street (2 chronic combinations, 5+ repeats)
CSVStreet + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.
| Count | Category | Street | Depot |
|---|---|---|---|
| 10 | Sewer Main Block | Bala Muthu Krishnan Street | 113 |
| 7 | No Water Supply | Bala Muthu Krishnan Street | 113 |
⏱ Recurrence — Same Issue · Same Street
PDFHow fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.
| Category | Street | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| Sewer Main Block | Bala Muthu Krishnan Street | 113 | 10 | 54.1d | 0.62 |
| No Water Supply | Bala Muthu Krishnan Street | 113 | 7 | 88.6d | 0.4 |
⏱ Recurrence — Repeat Complainants
PDFHow often the same caller comes back. Avg gap = mean days between that caller’s complaints.
| Mobile | Name | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| 8148104276 | Murugan | 113 | 5 | 26.3d | 1.43 |
| 8144420703 | Harish R | 113 | 3 | 36d | 1.25 |
| 9840089973 | N MUTHULAKSHMI | 113 | 3 | 195.8d | 0.23 |
| 9962292321 | Chandra prakash | 113 | 3 | 89.4d | 0.5 |
| Category | Total | Streets | Complainants | Spread |
|---|---|---|---|---|
| Sewer Main Block | 10 | 1 | 5 | |
| No Water Supply | 7 | 1 | 4 | |
| Others | 4 | 1 | 4 | |
| Water Leakage in Service Line / Main Line | 3 | 1 | 2 | |
| Sewer - House Block | 1 | 1 | 1 | |
| Water Short Supply | 1 | 1 | 1 |