Repeated Complaints
📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF🔁 Repeat Complainants (2 callers with 3+ complaints)
CSVSame mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.
| Mobile | Count | Name(s) | Address (Street) | Depot | Nature of Complaint |
|---|---|---|---|---|---|
| 9500199264 | 4 | Raji Nagaratnam | Alwarpet Street | 122 | No Water Supply, Water Short Supply |
| 9840060144 | 4 | VEERAPATHARAN | Alwarpet Street | 122 | Sewer Main Block |
📍 Same Issue · Same Street (3 chronic combinations, 5+ repeats)
CSVStreet + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.
| Count | Category | Street | Depot |
|---|---|---|---|
| 6 | Sewer Main Block | Alwarpet Street | 122 |
| 5 | Water Pollution | Alwarpet Street | 122 |
| 5 | No Water Supply | Alwarpet Street | 122 |
⏱ Recurrence — Same Issue · Same Street
PDFHow fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.
| Category | Street | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| Sewer Main Block | Alwarpet Street | 122 | 6 | 17.6d | 2.05 |
| Water Pollution | Alwarpet Street | 122 | 5 | 77.8d | 0.48 |
| No Water Supply | Alwarpet Street | 122 | 5 | 24d | 1.57 |
⏱ Recurrence — Repeat Complainants
PDFHow often the same caller comes back. Avg gap = mean days between that caller’s complaints.
| Mobile | Name | Depot | × | Avg gap | /mo |
|---|---|---|---|---|---|
| 9500199264 | Raji Nagaratnam | 122 | 4 | 20d | 2 |
| 9840060144 | VEERAPATHARAN | 122 | 4 | 29.3d | 1.36 |
| Category | Total | Streets | Complainants | Spread |
|---|---|---|---|---|
| Sewer Main Block | 6 | 1 | 3 | |
| No Water Supply | 5 | 1 | 3 | |
| Water Pollution | 5 | 1 | 4 | |
| Others | 3 | 1 | 3 | |
| Sewer - House Block | 2 | 1 | 2 | |
| Water Short Supply | 2 | 1 | 1 |