CMWSSB Complaint Analytics
Chennai Metro Water · Complaint Intelligence
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Repeated Complaints

📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF

🔁 Repeat Complainants (12 callers with 3+ complaints)

CSV

Same mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.

MobileCountName(s) Address (Street)DepotNature of Complaint
9841073759 16 Sasi / selvam Leakage of Tank2508090911400017092 -Kamarajar Salai9884016526Area 9 - Teynampet DEP 114 - Triplicane, Subadral Street, Ch - 05 Consumer Web Portal Closed 10/06/2025 12.33 Sasi Mufthi Amirullah Shahib Street 114 Water Pollution
9095703432 5 BENASIR BEGAM Parthasarathy Naidu Street 114 Water Pollution
9941678800 5 Mohamed Rafiq / S SHARMILA BANU Ellis Road, Pachaiyappan Street 114 Water Pollution
6382815658 4 S F ABDUL BASITH Subathral Street 114 Water Pollution
9677093912 4 suresh Thiruvatteeswaran Sanadhi Street 114 Water Pollution
9841760587 4 NAGARAJAN Kumarasamy Street, Ladhu Ram Street 114 Water Pollution
8072722871 3 Hema John Mohammed Street 114 Water Pollution
9092178692 3 MOHAMMED Fakkir Sahib Street 114 Water Pollution
9500588302 3 TASLEEMFFATHIMA Kithbath Khan Street 114 Water Pollution
9750517863 3 MOHAMMED FASIL Kithbath Khan Street 114 Water Pollution
9840206768 3 Arunkumar / F.Vasantlal Jain Unauthorized Human Entry Into Machine Hole 2511040911400037448 20/2-Ellis Road9840763075Area 9 - Teynampet DEP 114 - Triplicane, Subadral Street, Ch - 05 Call CenterClosed 12/08/2025 12.36 Arunkumar / S. K. ARUNKUMAR Ranganathan Street 114 Water Pollution
9940064248 3 Sathiya Narayanan Mohamed Abdulla 1St Street 114 Water Pollution

📍 Same Issue · Same Street (7 chronic combinations, 5+ repeats)

CSV

Street + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.

CountCategoryStreetDepot
16 Water Pollution Mufthi Amirullah Shahib Street 114
13 Water Pollution Fakkir Sahib Street 114
8 Water Pollution Kithbath Khan Street 114
7 Water Pollution John Mohammed Street 114
6 Water Pollution Parthasarathy Naidu Street 114
6 Water Pollution Subathral Street 114
6 Water Pollution Thiruvatteeswaran Sanadhi Street 114

⏱ Recurrence — Same Issue · Same Street

PDF

How fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.

CategoryStreetDepot×Avg gap/mo
Water Pollution Mufthi Amirullah Shahib Street 114 16 33d 0.97
Water Pollution Fakkir Sahib Street 114 13 26d 1.25
Water Pollution Kithbath Khan Street 114 8 31.2d 1.1
Water Pollution John Mohammed Street 114 7 57.3d 0.61
Water Pollution Parthasarathy Naidu Street 114 6 52.6d 0.68
Water Pollution Subathral Street 114 6 72.8d 0.49
Water Pollution Thiruvatteeswaran Sanadhi Street 114 6 26.2d 1.38

⏱ Recurrence — Repeat Complainants

PDF

How often the same caller comes back. Avg gap = mean days between that caller’s complaints.

MobileNameDepot×Avg gap/mo
9841073759 Sasi / selvam Leakage 114 16 33d 0.97
9095703432 BENASIR BEGAM 114 5 65.7d 0.57
9941678800 Mohamed Rafiq / S SHAR 114 5 59d 0.64
6382815658 S F ABDUL BASITH 114 4 121.4d 0.33
9677093912 suresh 114 4 11d 3.64
9841760587 NAGARAJAN 114 4 47.3d 0.85
8072722871 Hema 114 3 105.5d 0.43
9092178692 MOHAMMED 114 3 125.9d 0.36
9500588302 TASLEEMFFATHIMA 114 3 18.5d 2.44
9750517863 MOHAMMED FASIL 114 3 46.4d 0.97
9840206768 Arunkumar / F.Vasantla 114 3 50.9d 0.88
9940064248 Sathiya Narayanan 114 3 229d 0.2

Category-wise Summary

CSV PDF
CategoryTotalStreetsComplainantsSpread
Water Pollution 124 38 71