CMWSSB Complaint Analytics
Chennai Metro Water · Complaint Intelligence
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Repeated Complaints

📄 Complainants PDF 📄 Same-Issue PDF 📄 Recurrence PDF

🔁 Repeat Complainants (9 callers with 3+ complaints)

CSV

Same mobile number raising 3+ complaints, with their address and the nature of complaints raised. High counts on a single street usually mean an unresolved recurring problem.

MobileCountName(s) Address (Street)DepotNature of Complaint
9500050974 7 R. D. CHITRA Ayya Pillai Street 114 Sewer - House Block
9361560902 5 RAGUNATHAN R G Habibulla (S) 4Th Lane 114 Sewer - House Block
9444628537 4 K.SHAKESPEARE Mufthi Amirullah Shahib Street 114 Sewer - House Block
9841280871 4 S EZHIL KUMARAN 5-Arumuga Street, Arumuga Street 114 Sewer - House Block
7904867101 3 Mariyam Dowlath Khan Street 114 Sewer - House Block
9710472728 3 S MAHADEVI & 5 OTHERS Bells Road 114 Sewer - House Block
9840023646 3 Shinie Shalom Office Venkatachala Street 114 Sewer - House Block
9840057208 3 K swaminathan Bells Road 114 Sewer - House Block
9941195096 3 IBRAHIMSHA / IBRAHISHA / KHADAR BATCHA C.n.krishnasamy Lane 114 Sewer - House Block

📍 Same Issue · Same Street (6 chronic combinations, 5+ repeats)

CSV

Street + category combinations occurring 5+ times — chronic chokepoints where tickets keep getting closed but the cause isn't fixed.

CountCategoryStreetDepot
7 Sewer - House Block Ayya Pillai Street 114
7 Sewer - House Block Bells Road 114
7 Sewer - House Block Habibulla (S) 4Th Lane 114
6 Sewer - House Block Mufthi Amirullah Shahib Street 114
5 Sewer - House Block Mayor Chitti Babu Street 114
5 Sewer - House Block Office Venkatachala Street 114

⏱ Recurrence — Same Issue · Same Street

PDF

How fast the same category recurs on a street. Avg gap = mean days between consecutive complaints; higher per-month = faster-recurring, unresolved.

CategoryStreetDepot×Avg gap/mo
Sewer - House Block Ayya Pillai Street 114 7 49.7d 0.7
Sewer - House Block Bells Road 114 7 60.5d 0.58
Sewer - House Block Habibulla (S) 4Th Lane 114 7 79.6d 0.44
Sewer - House Block Mufthi Amirullah Shahib Street 114 6 64.6d 0.56
Sewer - House Block Mayor Chitti Babu Street 114 5 107d 0.35
Sewer - House Block Office Venkatachala Street 114 5 126.9d 0.3

⏱ Recurrence — Repeat Complainants

PDF

How often the same caller comes back. Avg gap = mean days between that caller’s complaints.

MobileNameDepot×Avg gap/mo
9500050974 R. D. CHITRA 114 7 49.7d 0.7
9361560902 RAGUNATHAN R G 114 5 119.4d 0.31
9444628537 K.SHAKESPEARE 114 4 83.3d 0.48
9841280871 S EZHIL KUMARAN 114 4 132.3d 0.3
7904867101 Mariyam 114 3 169.7d 0.27
9710472728 S MAHADEVI & 5 OTHERS 114 3 114.2d 0.39
9840023646 Shinie Shalom 114 3 199.9d 0.23
9840057208 K swaminathan 114 3 10.2d 4.41
9941195096 IBRAHIMSHA / IBRAHISHA 114 3 193.4d 0.23

Category-wise Summary

CSV PDF
CategoryTotalStreetsComplainantsSpread
Sewer - House Block 108 46 71