CMWSSB Complaint Analytics
Chennai Metro Water · Complaint Intelligence
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Showing DEP 120 21 Feb 2025, 09:36 – 29 Jul 2026, 11:56
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📈
Overall trend
15 complaints in this window
⚠️
Rising issue (last 30 days)
Others ▲ +2
Open backlog
0 open / escalated · 100% closed
15
Total Complaints
15
Closed · 100%
0
Open / Escalated
11
Streets Affected
14
Distinct Complainants
Reporting Period
21 Feb 2025, 09:36
29 Jul 2026, 11:56
Download report: 📄 Overview PDF 📄 Street×Category PDF 📄 Recurrence PDF ⬇ Street Frequency CSV ⬇ Full data CSV

Complaint Categories

CSV

Monthly Trend (with 3-month average)

Status

Complaint Mode

Top Streets

View all
StreetDepotComplaintsPeople
Irusappa Gramani Street DEP 120 3 3
Gajapathy Iind Lane DEP 120 2 2
Muthiah Mudali 1St Street DEP 120 2 1
Dr. Natesan Ist Lane DEP 120 1 1
Dr.natesan Road DEP 120 1 1
Elephant Tank 3Rd Street DEP 120 1 1
Gajabathy Lala Street DEP 120 1 1
Hanumandhapuram Slum 1 To 5 Lanes DEP 120 1 1
Murugappa Mudali Street DEP 120 1 1
Muthiah Mudali 2Nd Street DEP 120 1 1
Venkatarangam Pillai Hutting Ground DEP 120 1 1

🛠 Sewer Complaints (main block · house block · overflow)

CSV PDF
StreetDepotSewerPeople
Neelam Kasha Dharka Slum 120 40 10
Elephant Tank 5Th Street 120 34 7
Ram Nagar 3Rd Street 120 26 9
Dr.natesan Road 120 23 14
Vaikol Thotti Street 120 22 4
Thondakka Mackan 3Rd Lane 120 19 3
Dr. Natesan Ist Lane 120 16 9
Elephant Tank 2Nd Street 120 15 13
Elephant Tank 6Th Street 120 14 10
Muthiah Mudali Street 120 14 6

🚰 Water Complaints (no supply · short supply · leaks)

CSV PDF
StreetDepotWaterPeople
Ram Nagar 3Rd Street 120 7 5
Murugappa Mudali Street 120 6 2
E Deppo Street 120 5 2
Irusappa Gramani Street 120 5 4
Ram Nagar 2Nd Street 120 4 3
Elephant Tank 2Nd Street 120 3 2
Elephant Tank 6Th Street 120 3 2
Gajapathy Iind Lane 120 3 3
Nadukuppam 3Rd Street 120 3 2
Dr.natesan Road 120 2 2

💧 Water Pollution (pollution complaints)

CSV PDF
StreetDepotPollut.People
Dr. Natesan Ist Lane 120 15 7
Gajabathy Lala Street 120 12 6
Muthiah Mudali Street 120 7 5
Thondakka Mackan 2Nd Lane 120 7 2
Gajapathy Iind Lane 120 6 5
Elephant Tank 2Nd Street 120 4 3
Elephant Tank 6Th Street 120 4 4
Irusappa Gramani Street 120 4 4
Murugappa Mudali Street 120 4 4
Ram Nagar 3Rd Street 120 4 2

🔁 Recurrence — how often the same issue comes back (same category · same street)

PDF
CategoryStreetDepotTimesSpan (days)Avg gap (days)Per month
No issue recurred often enough in this scope.

Avg gap = average days between consecutive complaints of that type on that street. Lower gap / higher “per month” = a faster-recurring, unresolved problem.

🔬 Advanced Analysis

Pareto — the vital few (which categories drive most complaints)

Categories ordered by volume with their cumulative share. The highlighted rows are the smallest set that together account for ~80% of all complaints — fix these first.

CategoryCountShareCumulative
Others vital 15 100% 100%

When complaints arrive (weekday × time of day)

Load pattern across the week — darker cells are busier six-hour windows. Useful for staffing and planning proactive checks before the peak.

NightMorningAfternoonEveningTotal
Mon 0
Tue 1 1
Wed 3 1 4
Thu 2 4 6
Fri 1 1
Sat 1 1 2
Sun 1 1
Total 0861 15

Linked problems (category pairs that hit the same streets)

Pairs of issue types that recur together on the same street, ranked by the number of streets where both appear. Strong pairs point to a shared root cause worth fixing in one visit.

Problem AProblem BShared streets
Not enough overlapping complaints in this scope.