CMWSSB Complaint Analytics
Chennai Metro Water · Complaint Intelligence
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Showing DEP 122 01 Apr 2025, 19:50 – 03 Sep 2026, 15:04
Use the Depot filter above to change scope
📈
Overall trend
22 complaints in this window
⚠️
Rising issue (last 30 days)
Others ▲ +3 · 300%
Open backlog
1 open / escalated · 95% closed
22
Total Complaints
21
Closed · 95%
1
Open / Escalated
18
Streets Affected
20
Distinct Complainants
Reporting Period
01 Apr 2025, 19:50
03 Sep 2026, 15:04
Download report: 📄 Overview PDF 📄 Street×Category PDF 📄 Recurrence PDF ⬇ Street Frequency CSV ⬇ Full data CSV

Complaint Categories

CSV

Monthly Trend (with 3-month average)

Status

Complaint Mode

Top Streets

View all
StreetDepotComplaintsPeople
Alwarpet Street DEP 122 3 3
Ganesapuram III Street DEP 122 2 2
Sathiya Murthy Nagar Slum Road DEP 122 2 1
Cenatoph Road DEP 122 1 1
Chamiers 4Th Lane DEP 122 1 1
Chamiers Road DEP 122 1 1
Cresent Street DEP 122 1 1
Dr. Radhakrishnapuram Slum Road DEP 122 1 1
Kavingar Bharathidasan Road DEP 122 1 1
Nandanam Ext. I Street DEP 122 1 1
Nandanam Ext. Iv Street DEP 122 1 1
Nandanam Ext. V Street DEP 122 1 1

🛠 Sewer Complaints (main block · house block · overflow)

CSV PDF
StreetDepotSewerPeople
Cenatoph Road 122 41 14
Sathiya Murthy Nagar Slum Road 122 25 10
Chamiers Road 122 21 16
Co-Operative Colony 122 20 11
Turn Bulls Road 122 18 5
Ganesapuram II Street 122 9 3
Alwarpet Iv Street 122 8 5
Alwarpet Street 122 8 5
Cenatoph Ist Lane 122 7 3
Ganesapuram III Street 122 7 6

🚰 Water Complaints (no supply · short supply · leaks)

CSV PDF
StreetDepotWaterPeople
Tank Bund Road 122 15 6
Co-Operative Colony 122 9 4
Alwarpet Street 122 7 3
Nandanam Ext. II Street 122 7 5
Nandanam Ext. Xi Street 122 7 4
Cenatoph Road 122 6 5
Chamiers Road 122 6 5
Kavingar Bharathidasan Road 122 6 5
Nandanam Ext. Vi Street 122 6 3
Trun Bulls Road 2Nd Cross Street 122 6 4

💧 Water Pollution (pollution complaints)

CSV PDF
StreetDepotPollut.People
Turn Bulls Road 122 6 4
Alwarpet Street 122 5 4
Ganesapuram Iv Street 122 5 2
Alwarpet Iv Street 122 4 3
Chamiers Road 122 4 4
Kavingar Bharathidasan Road 122 4 2
Nandanam Ext. I Street 122 4 4
Nandanam Ext. Xi Street 122 4 3
Ganeshpuram 4Th Street 122 3 3
Boat Club I Avenue 122 2 1

🔁 Recurrence — how often the same issue comes back (same category · same street)

PDF
CategoryStreetDepotTimesSpan (days)Avg gap (days)Per month
No issue recurred often enough in this scope.

Avg gap = average days between consecutive complaints of that type on that street. Lower gap / higher “per month” = a faster-recurring, unresolved problem.

🔬 Advanced Analysis

Pareto — the vital few (which categories drive most complaints)

Categories ordered by volume with their cumulative share. The highlighted rows are the smallest set that together account for ~80% of all complaints — fix these first.

CategoryCountShareCumulative
Others vital 22 100% 100%

When complaints arrive (weekday × time of day)

Load pattern across the week — darker cells are busier six-hour windows. Useful for staffing and planning proactive checks before the peak.

NightMorningAfternoonEveningTotal
Mon 3 2 5
Tue 1 2 3
Wed 3 1 1 5
Thu 1 4 1 6
Fri 0
Sat 1 1 2
Sun 1 1
Total 0985 22

Linked problems (category pairs that hit the same streets)

Pairs of issue types that recur together on the same street, ranked by the number of streets where both appear. Strong pairs point to a shared root cause worth fixing in one visit.

Problem AProblem BShared streets
Not enough overlapping complaints in this scope.